Privacy Policy

Last Updated: 24 October 2026

Vasanthi Air Travels (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, services, enquiry forms, booking services, and online payment facilities.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit or use our website or contact us for our travel-related services.

By using our website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

2. Information We Collect

Depending on the service you request, we may collect information such as:

• Full name
• Mobile number
• Email address
• Residential or correspondence address
• Travel destination and travel dates
• Passenger and traveller details
• Passport-related information when required for the requested service
• Visa application-related information and documents when voluntarily provided
• Certificate or document details required for attestation services
• Booking and service-related information
• Payment and transaction information
• Information submitted through enquiry, contact, booking, or service forms

We only seek information that is reasonably required to provide or assist with the requested service.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to your enquiries and requests
• To provide air ticket booking assistance
• To provide visa assistance
• To provide passport application assistance
• To assist with domestic and international travel packages
• To provide certificate attestation assistance
• To prepare quotations and service details
• To process and confirm requested services
• To communicate with you regarding your booking or enquiry
• To process payments and provide transaction-related information
• To maintain service and transaction records
• To comply with applicable legal, regulatory, accounting, and security requirements
• To prevent fraud, misuse, or unauthorised transactions
• To improve our website, services, and customer experience

We will not use your personal information for a purpose unrelated to the purpose for which it was collected unless permitted or required under applicable law or with appropriate consent where required.

4. Travel and Document Information

Certain services may require customers to provide personal documents or information, including passport details, visa-related documents, certificates, identity information, or other supporting documents.

Such information will be used only as reasonably necessary to provide the requested travel or documentation assistance, communicate with the customer, complete the relevant service process, or comply with applicable requirements.

Customers should provide only genuine, accurate, and legally obtained documents and information.

5. Online Payments

For applicable services, payments may be processed through Razorpay or another authorised payment service provider made available by us.

When you make a payment, certain transaction and payment-related information may be processed by the payment service provider according to its own privacy policy, terms, and applicable laws.

We do not intentionally collect or store your complete debit card, credit card, CVV, UPI PIN, net banking password, or other payment authentication credentials on our website.

Payment transactions are subject to the terms and privacy practices of the applicable payment service provider.

6. Sharing of Information

We may share relevant information only when reasonably necessary for providing the requested service or when required or permitted by applicable law.

This may include sharing information with:

• Airlines, travel service providers, or booking partners where necessary for ticketing or travel arrangements
• Embassies, consulates, government authorities, or authorised agencies where required for visa, passport, attestation, or related services
• Payment gateway and payment service providers
• Technology, hosting, communication, or service providers supporting our business operations
• Professional advisers or service providers where reasonably necessary
• Government, regulatory, law enforcement, or judicial authorities when legally required

We do not sell your personal information to third parties.

7. Communication

We may contact you through phone calls, SMS, WhatsApp, email, or other communication methods using the contact details you provide.

Such communication may relate to:

• Your enquiry
• Booking or service updates
• Payment confirmation
• Required documents
• Appointment or application-related information
• Important service notifications

Where promotional communication is sent based on consent or applicable law, you may request that such communication be stopped.

8. Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

We may also collect limited technical information such as:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website or source

This information may be used for website security, analytics, performance improvement, and troubleshooting.

You can manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to provide the requested services, maintain business and transaction records, resolve disputes, comply with legal or regulatory obligations, or for other legitimate purposes permitted under applicable law.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and record-retention requirements.

11. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction or updating of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a complaint or grievance regarding the processing of your personal information

Requests can be made using the contact details provided in this Privacy Policy.

Where consent is the basis for processing, withdrawal of consent will not affect processing that was lawfully carried out before withdrawal. Withdrawal may also affect our ability to provide certain services where the information is necessary for that service.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, airlines, travel providers, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

Customers should review the privacy policies and terms of the relevant third parties before providing information or using their services.

13. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for purposes that are not permitted under applicable law. If you believe that personal information of a child has been provided to us improperly, please contact us so that we can review and take appropriate action.

14. Accuracy of Information

Customers are responsible for providing accurate, complete, and up-to-date information and documents.

Vasanthi Air Travels is not responsible for delays, rejections, additional charges, or service issues arising from incorrect, incomplete, misleading, or outdated information provided by the customer.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws and regulations.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

16. Contact and Privacy Queries

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

17. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute relating to this Privacy Policy or the use of our website shall be subject to the jurisdiction of the competent courts having jurisdiction over the place of business of Vasanthi Air Travels, subject to applicable law.